Frequently asked questions

Questions about the product,
demonstrations and pricing.

Open a question to read the answer. For requirements specific to your business, contact EnerV Global or request a demonstration.

Who is MouldTrace designed for?

Damp and mould survey and remediation contractors, particularly teams that need to connect site findings, photographs, readings, reports and remedial work. A demonstration can establish whether your workflow is a suitable fit.

Does AI make the survey decisions?

No. AI-assisted drafting supports the preparation of text. The responsible surveyor must check the underlying evidence, findings, wording and recommended actions, then approve the report.

Does MouldTrace guarantee legal compliance?

No. A structured evidence record can support your processes, but software does not establish that a survey, remedial action or response meets every legal or contractual obligation. Your professional responsibilities remain with you.

Can I see it using one of our jobs?

The first demonstration can use a fictional example. If you want to review an actual job later, agree an appropriate way to share and handle that information first. Please do not include resident details, photographs or sensitive case information in a demo request.

What does it cost?

Request a demonstration to discuss the current offer for your team. Ask EnerV Global to confirm subscription, onboarding and any evaluation terms in writing before you commit.

Are the website illustrations real product screenshots?

The website visuals use fictional records to explain the intended workflow. They are not live product screenshots. Request a demonstration to see the current product and confirm its suitability for your team.

See the current product
in a personal demonstration.

Walk through a fictional job and discuss your team’s requirements, onboarding and commercial terms.

Request a MouldTrace demo Please do not include resident or case information in your enquiry.