Your information,
privacy and cookie choices.

1. Who is responsible for your information?

EnerV Global Ltd is the controller of personal information used to manage enquiries about our business, MouldTrace and Clymic.

Registered in England and Wales, company number 15473881.
Registered office: 9 Sheepwash Court, Basingstoke, England, RG24 9GW.
Email: info@enervglobal.com.
Telephone: +44 7595 963 799.

You do not have to provide personal information to read the website. If you ask for a response or demonstration, we need sufficient contact information to deal with your request.

2. What information do we handle?

Information you choose to send

When you email, telephone or request a demonstration, this can include your name, company, business email address, telephone number, area of interest and the contents of our correspondence.

When you submit the demonstration form, its fields are sent to Netlify for storage and spam screening. Verified submissions can be forwarded to our business mailbox through Netlify email notifications. Our page code does not save the form fields in your browser’s local storage. Please do not include resident details, health information or customer case evidence in a website enquiry.

Technical information and browser preferences

Serving and protecting a website can involve hosting and security services processing your IP address, request time, requested page, browser or device information and diagnostic logs. Your browser also processes the information needed to display pages. The cookie preference described below stays in your browser and is not sent to an enquiry database.

3. Why do we use information, and on what basis?

• Answering business enquiries and arranging demonstrations: our legitimate interests in communicating with prospective customers, explaining our products and managing relevant business correspondence.
• Taking steps towards an agreement with you personally: where applicable, processing necessary to take steps at your request before entering into a contract. For contacts acting on behalf of a company, we normally rely on the business communication interests described above.
• Operating and protecting the website and our communications: our legitimate interests in making information available, maintaining service reliability, detecting misuse and protecting information.
• Keeping records required by law: compliance with the relevant legal obligation, where one applies.
• Remembering your cookie notice choice: your request to save that preference in this browser. Choosing not to save it does not restrict access to the website.

An enquiry does not automatically subscribe you to a newsletter or give permission for unrelated marketing. This marketing website does not make decisions about you based solely on automated processing that have legal or similarly significant effects.

4. Who may receive information?

Information is available to people at EnerV Global who need it to respond to your request or manage the business, and to relevant service providers such as business email, Netlify for website hosting and form submissions, infrastructure security and IT support providers. We may also share information with professional advisers or authorities where necessary for a legal obligation or to establish, exercise or defend legal claims. We do not sell enquiry information.

Service providers can operate in more than one country. Where a restricted transfer outside the UK is involved, our policy is to use a permitted transfer arrangement, such as UK adequacy regulations or appropriate contractual safeguards. Contact us for details of the providers and transfer safeguards relevant to your enquiry, or to request a copy or explanation of the applicable safeguards.

Links to external sites, such as GOV.UK, Companies House and the Housing Ombudsman, open services with their own privacy notices. If you access this website through an account-based preview service, that service also handles your account and access information under its own notice. Our cookie controls do not change another service’s account or security settings.

5. How long do we keep information?

We keep enquiry correspondence while dealing with your request and while a relevant business discussion remains active. When it is no longer needed, our policy is to delete it or anonymise it, unless a continuing customer relationship, legal duty, complaint or potential legal claim requires relevant records to be kept.

We decide the retention period by the purpose of the correspondence, whether the enquiry has been resolved, any continuing customer relationship and the applicable record-keeping requirements. Technical logs are retained according to the hosting or security service’s retention settings and the operational or security purpose. You can ask us about the retention arrangements for information relating to you.

A saved cookie notice preference is valid for 180 days. Our code removes an expired preference when the site is next opened. You can remove it sooner in Cookie settings or by clearing this website’s browser storage.

6. Your rights and how to complain

Depending on the circumstances and the lawful basis used, you can ask for access to your personal information, correction of inaccurate information, deletion, restriction of use or a portable copy of information you provided. Where processing relies on consent, you can withdraw it without affecting earlier lawful processing.

We may need to confirm your identity before responding. These rights are subject to the conditions and exceptions in data protection law.

You can raise a privacy concern with us using the contact details above. You also have the right to complain to the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint/. You do not have to contact us first to exercise that right.

7. Cookies and similar browser storage

Cookies are small files stored by a browser. Local storage is a separate browser technology that can remember information between visits. Our page code does not set cookies or add website analytics or advertising tools. It stores one optional notice preference, described below. The Clymic and MouldTrace overview pages include third-party YouTube players that load and attempt muted playback automatically; YouTube may process device and playback information and use browser storage.

“Continue without saving” closes the notice for the current page without creating a saved preference. It may appear again when you open another page. If your browser blocks local storage, you can still use the website, but the notice may reappear.

Open Cookie settings

You can also use your browser settings to inspect, block or delete cookies and local storage. If the website introduces analytics or other tracking in future, this notice and the controls will need to change before those tools are enabled.

8. Changes to this notice

We update this notice when website features or information-handling arrangements change. The date above shows when it was last updated. Contact us if you would like clarification about how the notice applies to your information.